Welcome to CASCENTIA
These terms and conditions outline the rules and regulations for the use of CASCENTIA’s website, located at https://cascentia.com.
By accessing this website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
Terminology
- “Client”, “You”, “Your” refers to the user of this website.
- “The Company”, “We”, “Our”, “Us” refers to CASCENTIA.
- “Products” refers to perfumes and fragrance-related items sold on our website.
Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.
Any attempt to damage, interfere with, or gain unauthorized access to our website or systems is strictly prohibited.
Product Information & Fragrance Disclaimer
- Our perfumes are crafted with care and high-quality ingredients.
- Fragrance performance (longevity, projection, and scent development) may vary from person to person depending on skin type, climate, and usage.
- Product images are for illustrative purposes. Minor differences in packaging or color may occur.
- Our products are not medical or therapeutic items, and no specific results are guaranteed.
Purchasing & Orders
When placing an order with CASCENTIA, you agree that:
- All information provided is accurate and complete.
- Prices are subject to change without prior notice.
- We reserve the right to refuse or cancel any order in case of suspected fraud, incorrect pricing, or stock unavailability.
- If an order is modified or canceled, we will contact you using the details provided.
Shipping & Delivery
- We currently ship within Morocco only.
- Orders are processed and delivered within 1 to 3 business days.
- Delivery times may vary depending on location and external factors.
- CASCENTIA is not responsible for delays caused by courier services or circumstances beyond our control.
- Customers are responsible for providing a correct and complete delivery address.
Returns, Refunds & Exchanges
Due to the nature of perfumes and hygiene considerations:
- Opened or used perfumes are NOT eligible for return or refund.
- Returns or exchanges are accepted only in case of an error in the order (wrong product delivered).
- Any issue must be reported within 24 hours of delivery, with clear photos or proof.
- Approved cases will be resolved by replacement of the correct product.
Communication & Customer Support
For any questions or concerns, customers may contact us through:
- Instagram Direct Messages
We aim to respond as quickly as possible during business hours.
Limitation of Liability
CASCENTIA shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability, if any, is limited strictly to the value of the purchased product.
Intellectual Property
All content, images, designs, text, and branding on this website are the exclusive property of CASCENTIA.
Any unauthorized use, reproduction, or distribution is strictly prohibited.
User Accounts
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
External Links
Our website may include links to third-party platforms. CASCENTIA has no control over and assumes no responsibility for their content or policies.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website implies acceptance of the updated terms.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Kingdom of Morocco.
Any disputes shall be subject to the exclusive jurisdiction of Moroccan courts.